We can only accept returns of products in their original condition (not used or worn) within 10 working days from dispatch. Viperio LTD will then decide if a refund is available or not.

 

Before returning or looking to for a refund on any item, please reach out to our support team at contact@viperio.com, so that we can provide you with the return instructions and to check you are eligible any returns, exchanges, and/or refunds. Please state your order number and/or proof of purchase when you contact us so we can easily find your order.

 

Once we have received your iten, we will inspect it for any of the following accepted defects:

– Names differ from those provided at order stage
– Missing logo’s or text from the approved design
– Major print errors
– Damaged in transit (Photographic evidence of the package damaged prior to opening will be required in this instance)

We do not accept returns / refunds for the following:

– Slight colour difference from the approved design (A colour on a monitor is not 100% accurate to what is printed)
– Minor white spots (Print error)
– Minor logo placement difference from the approved design
– Incorrect size ordered
– Products not arriving in time for specific events due to delays caused by our delivery courier.
– Products not arriving in time for specific events when an order is not made with sufficient time (As agreed by both parties).

Please note that any personalised products are not returnable. Refunds on personalised products will only be granted if the product is faulty, or there is a manufacturer error.

 

Where possible we will look to re-produce the product in question if we feel that there is sufficient evidence of fault on the side of Viperio LTD or our manufacturer.